Terms of Service

These terms cover the AI Always Answers phone receptionist service ("the service"), operated by AI Always Answers, Centereach, NY. "You" means the business using the service.

What you get

A 24/7 AI phone receptionist that answers calls forwarded from your business phone. For each call, it takes down the caller's name, callback number, and what they need, and flags urgent calls. You get an email alert for each call and a private online dashboard with every call's details and recording. Setup is included.

The receptionist takes messages. It doesn't book appointments, quote prices you haven't approved, diagnose problems, or approve repairs or work.

Your free first month

Try it free for 30 days. Cancel anytime before your free month ends and you won't be charged a cent. Your free month starts the day you sign up through our secure payment link, where you add a card. The card isn't charged during the free month.

• The free month includes up to 400 call minutes, the same as a paid month.
• Extra minutes during the free month aren't charged.
• If you don't cancel before your free month ends, your plan starts automatically on day 31.

Price and billing

After the free month, the price is $149.99 a month, or, if you are one of our first 5 founding shops, $99 a month, locked in for as long as you stay subscribed, charged automatically to your card on the same day each month. Payments run through Stripe, so your full card number is never seen or stored by AI Always Answers.

• Billed monthly, in advance.
• Renews automatically each month until you cancel.
• Your price won't change without at least 30 days' notice by email.

Included minutes and extra minutes

Each month includes up to 400 call minutes, about 130 calls at 3 minutes each.

• Extra minutes cost $0.40 each, billed with your next monthly payment.
• Minutes are counted by the phone system, from when the receptionist answers until the call ends.
• You choose which calls reach the receptionist. If you forward every call, the same limit and extra-minute rate apply. If you expect to go well over 400 minutes, ask about a Full-Time plan.

Failed or late payments

If a payment fails, you'll get an email asking you to update your card, and the payment is retried automatically. If it isn't fixed within 7 days, the service is paused until the balance is paid. During a pause, turn off call forwarding on your line so your callers aren't affected.

Canceling

You can cancel anytime by text or email. There's no contract and no cancellation fee. Your service runs through the end of the month you've already paid for, then stops. There are no refunds for partial months. Turn off call forwarding on your line when your service ends. Before you cancel, you can ask for a copy of your call details.

Your phone number

Your business keeps its own phone number. Calls reach the receptionist through call forwarding on your line, which you control and can change or turn off anytime. Changes affect how many minutes you use.

Call recordings and your data

Every call is recorded and summarized so you can review it. The receptionist tells every caller at the start that the call may be recorded. Your call details and recordings are visible only to you, and to John for setup and support. They are never sold. See the Privacy Policy for more.

Google Calendar booking

If you connect a Google Calendar, you allow us to check when it's busy and add the appointments callers book. Google data is handled as described in our privacy policy. You can disconnect anytime from your booking settings.

What the service can and can't do

The receptionist is AI. It can occasionally mishear a name, a number, or a detail, so treat each message as a starting point and confirm details when you call back.

• It is not an emergency service. It tells callers in danger to call 911, but it can't send help.
• Calling customers back is your responsibility.
• The service relies on phone carriers and online providers, and outages can happen. Problems are fixed as fast as possible, but no one can guarantee every call is answered.
• If something goes wrong, the most AI Always Answers is responsible for is the amount you paid in the last month.

Changes to these terms

You'll get at least 30 days' notice by email before any change to your price or these terms. If you don't agree with a change, you can cancel before it takes effect.

Contact

AI Always Answers, Centereach, Long Island, New York. Call or text (631) 560-8950, or email aialwaysanswers@gmail.com.